Refund policy

At Gator Pear Beauty, we stand behind the quality of our products and want you to shop with confidence.

30-Day Satisfaction Guarantee

We want you to love your purchase. If you're not completely satisfied with your first product, contact us within 30 days of delivery and we'll work with you to make it right.

Depending on the situation, we may offer:

  • A replacement product

  • Store credit

  • A refund (at our discretion)

To help us better understand your experience, we may ask for your order number, a brief explanation, and photos of the product.

Our 30-Day Satisfaction Guarantee is limited to one product per customer and applies only to first-time purchases. This helps us continue offering high-quality products while preventing misuse of our guarantee.

Returns

Due to the nature of skincare and personal care products, we generally do not accept returns of opened or used products. Returns are accepted only if an item arrives damaged, defective, or if you receive the wrong product.

If your order qualifies, please contact us within 7 days of delivery with your order number and photos of the product and packaging.

We do not accept returns or exchanges for:

  • Opened or used products (except under our Satisfaction Guarantee)

  • Products purchased by mistake

  • Change of mind

  • Allergic reactions or individual skin sensitivities (please review ingredient lists carefully and perform a patch test before use)

Damaged or Defective Items

If your order arrives damaged or defective, please notify us as soon as possible.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box and packaging (if applicable)

Once your claim has been reviewed, we'll gladly replace the item or issue a refund if appropriate.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

Reshipments

If your package is lost during transit, arrives damaged, or there is an issue caused during fulfillment, we'll make it right. Once the issue has been verified, we'll reship your order at no additional cost.

Incorrect Shipping Information

Please verify your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to resend the order.

Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees required by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us through our Contact page. Our team is happy to help and will respond as quickly as possible.